Looking for the hidden secrets about retail? I’ve been in retail since I was 16. All through high school, and most of my adult life, I’ve worked in store of some kind, which adds up to about 10 years in retail. Wedding and special occasion dresses. Lingerie. Plus size clothes. Major retailers. Small stores. Niche stores. I’ve pretty much done it all, except sell electronics and cars. Because I know nothing about either. To be honest, I don’t really know that much about dressing myself either, but I can sell you on that adorable dress, matching shoes, and some accent jewelry that will look bomb!! Please don’t ask me to explain that…. So here are some secrets about retail no one tells you about.
1. It’s hard. Like really freaking hard. When selling prom dresses, you sell those babies to momma. You don’t sell them to the itty bitty girl trying it on. She’s not the one paying. And let me ask, how many plus size girls have walked into a store that sells plus size clothes, and been greeted by a girl who would be swimming in even the smallest size the store carries? I’ve had customers be rude and hateful because, according to them, I can’t wear their size clothes so how would I know what looks good on them. Yup. Been told that, had customers ignore me, haggle about prices, and so much more…
2. People like to argue about literally everything. Especially prices. I promise you, there is nothing any retail worker can do about the price of your knock off Coach purse, even though it’s already on sale. We have to make money to support our store and keep our doors open. In some stores, without a coupon, we can’t give you a discount without a manager’s permission. And I’m sorry, I’m more afraid of my manager firing me, then you yelling at me across the counter and making a fool of yourself.
3. Yes. We do talk about you when you leave the store. And sometimes while you are in the store. That’s what sticky notes and printer paper is for. To pass notes. If you are an asshole customer that tries to return $200 worth of merchandise you just paid cash for and get mad when I can’t just hand you that out of my drawer, we will remember you and remind the others of what you did. Don’t be surprised if you get a less than warm greeting, even from someone who may not have been there on that particular day.
On the other hand, if you are a customer who is nice, polite, and understanding, we will be more than happy to strike up a conversation with you. Don’t get me wrong, I’m going to still help that rude customer with whatever he needs, I’m just going to be unhappy on the inside about it, and probably pitch a fit about them when they leave.
Oh There Are More Secrets…
4. We really don’t mind gossiping and talking to our customers. Most of the time. Sometimes you really do annoy the ever loving crap out of us with your chatter. But we nod and smile in all the right places to be polite. And if I’m not nodding and smiling, I either have to pee and I’m waiting for you to leave, or I don’t realize I have resting bitch face and look like I hate your guts. I promise it’s not intentional! Most of the time…. Sometimes, work is the only adult interaction we get for the day, so we are more than happy to stand here and here all about how little Susie won that award four years ago for the neatest desk in school.
5. We hate selling credit cards. You hate hearing the speech. We hate giving it. But we have to. It’s literally in our job description. And it’s also in there that we have to have you say no three times before we can stop asking. In some places I’ve worked, I was told I would be wrote up if I didn’t do it. And again, I’m more afraid of my boss and losing my job, than listening to you cuss me out for doing my job. (It’s happened.) But trust me, I’ve perfected the spiel I’m giving you about the credit card to take up as little time as possible and get you to say the correct amount of no’s the quickest way possible.
6. If you are in the store a few minutes after closing, we really don’t mind. It’s the people that walk in 10 minutes to close, saying they are just looking, and spend the next 40 minutes wandering aimlessly. You are keeping from all of my closing duties that involve my system. Sure, I can clean around you. I can straighten racks while I attempt to sell you something so this time won’t be wasted. But I can’t count down my drawer in case you want to pay with cash. Can’t settle my credit card machine in case you pay with card. Can’t run my closing reports, because if you decide you want to buy something, it will throw my sales for the entire day off. Especially at the end of the month.
7. Dudes. We really, really, really do feel sorry for you. I know what it’s like to shop with me. It’s hell. I’m picky, I whine when nothing fits right, I really don’t know my size, and I pout for the rest of the day if I can’t find anything. And I know there are worse girls out there than me. So believe it or not, we really do try to have a place for you sit and hang out while your girl is in the fitting room or browsing through the clearance section.
And More Secrets about Retail…
8. Speaking of clearance! Look at this adorable shirt for like a third of the price! No, I don’t have anymore in the back. No, I’m not going to go check. It’s clearance. Meaning it’s probably the last one. Ooooo, what about this full price one that I only have three of on the rack?! Still probably a no, hunny. Everything I have is on the sales floor. Yes, I’m sure. I checked the box in, counted everything, opened every individually wrapped shirt, hung them on hangers, and put them on the floor myself. I know that’s it.
9. The only holiday worse than Black Friday, is the day after Christmas. Don’t get me wrong, Black Friday is hellacious. All the fights over toys, the yelling, the crying… (And that’s just the adults.) But the returns. Hope December was a great month for your store, because it’s all about to go straight down the tubes!! Especially in clothing stores. Grandma didn’t buy the right size. Aunt Maggie bought you this horrid patterned dress. Uncle Ned bought you underwear?! (Hey, anything is possible in retail…) So get ready to deal with every pissed of Joe, Susie, and Marry in your city! Because you bet your ass they will call come one the same day. Most likely one after the other, and will be waiting at the door for you to open!
10. Most of us, though, really do love our job. We love our customers. We make seem like rude, snobbish people sometimes, and we are sorry. But please try to keep in mind that the customer(s) before you, may not have been so great. So that pretty smile on our face might be forced. And the resting bitch face really isn’t intentionally directed at you. It’s just our face after 4 hours of the same bullshit. We really, really do appreciate your business. And we aren’t just saying that to be nice!
Like this from Puckermob? Check out I Wish You Were a Better Man.