Implementing Onboarding Software: Overcoming Challenges and Maximizing ROI

As companies strive to attract and retain top talent, investing in effective onboarding programs becomes crucial. According to a study by Glassdoor, organizations with a strong onboarding process improve employee retention rates by 82%. With an efficient onboarding program, new employees are likely to feel welcomed, engaged, and informed about organizational expectations and company culture – all of which largely contribute to their overall satisfaction at work.

However, implementing effective employee onboarding systems may come with a unique set of challenges. The traditional paper-based approach can be time-consuming for HR departments as well as mundane for new hires. This is why many companies have now adopted digital solutions, i.e., onboarding software that streamlines the entire process while providing better engagement opportunities.

In this blog post, we will discuss the challenges associated with implementing onboarding software into your organization’s daily workflow and how you can overcome them while maximizing returns from this investment.

Challenge #1: Resistance to Change

One of the major impediments faced when trying to implement an onboarding software system is resistance from some members within the organization who dislike change. Some might prefer sticking with their established routines rather than adopting new techniques they fear could complicate things further or add more workload than necessary.

Solution: Communication & Training

The solution lies in involving these team members early enough through open communication channels such as email updates or meetings where you highlight specific benefits accrued by using onboard software systems compared to conventional ones – like faster processing times or easier access across devices. Also useful would be offering training resources that help users acclimatize themselves easily without feeling overwhelmed.

Challenge #2: Integration Difficulties

Businesses transitioning from traditional methods to newer technologies, like modern onboarding platforms, often face integration problems. This is mainly because existing tools may operate differently based on customized settings relevant only to those processes leading up to hiring.

Solution: Conduct Proper Research Before Implementation

Conduct an in-depth study of the onboarding software before its adoption, ensuring it’s flexible enough to adapt and sync with what you already have in place smoothly. Work with your provider so that they understand your system requirements pre-installation, thereby allowing customization according to specific needs.

Challenge #3: Noncompliance

Another challenge faced by HR personnel implementing onboarding software is employee noncompliance. Some employees may not have all their profiles sorted out or might be unable to access work-related accounts even after inputting the correct details. This can be due to a user error or a problem originating from the software itself.

Solution: Early Support & Troubleshooting

In-place systems offering 24/7 support service for users who experience problems enhance user compliance rates, as resolving these issues quickly reduces frustration amongst new hires. This also increases trust levels around onboard programs’ effectiveness, which subsequently helps maximize returns on investment (ROI).

Challenge #4: Time Constraints

The transition period that comes with the introduction of newer technologies, such as electronic onboarding tools, can consume a significant portion of the time allocated for hiring efforts by recruiters. This situation places pressure on them, resulting in fewer opportunities dedicated solely to formulating company-specific questions. These questions are aimed at fostering emotional investment in newly hired employees within the organizational culture. This emotional investment goes beyond mere reporting to management; it also involves active engagement with colleagues during projects and deadlines. As such, it is essential to maintain clear and concise communication channels between different departments.

Solution: Phased Rollout Plan

By adopting a phased rollout plan, HR practitioners allow themselves ample time to adjust to newly implemented recruitment policies. This approach prevents neglect of core duties, including the prompt filling of vacant positions. Additionally, it facilitates the necessary adjustments in documentation storage techniques. These adjustments are made in accordance with the earlier planning stages, which influence the efficiency of data capture. This efficient data capture becomes more pronounced downstream once the integration of the system is successfully completed. As a result, this strategy maximizes the returns on the initial expenses incurred during the previously outlined phases of system installation.


Implementing an effective onboarding program using digital solutions creates enhanced synergy involving recruits whilst transitioning them into established frameworks laid out by an employer. As this blog post shows, the initial stages may pose certain challenges that organizations must face when implementing onboard systems into their protocols. Still, early planning efforts facilitated beforehand with managed communication channels can reduce friction points, helping establish new innovations with minimal disruption for maximized results and increased ROI.