Building management, like many other industries, has not escaped the technological revolution. Historically, facilities management was a reactive field where facility managers responded to problems as they occurred. However, the innovations in technology mean that the way in which FM staff manage their role has been transformed. From AI to smart sensors and the Internet of Things, there are various innovations that have now become part and parcel of the FM experience. Here, we explore just some of the ways technology is revolutionising facilities management.
Smart buildings
Typically, if you think of technology connected to facilities management the first thing that comes to mind is the smart building. Typically equipped with software systems, connected sensors and real time monitoring, smart buildings optimise energy consumption by controlling the levels of heat, light, ventilation and air-conditioning, as well as door opening, security systems and access management, based on the real time operation of the building.
Internet of Things (IoT)
The Internet of Things, essentially, is a network of interconnected sensors and devices. These devices collect and exchange data and can monitor humidity and temperature, occupancy levels and the performance of the equipment within a building. Using this data, computer modelling can be implemented to help predict maintenance needs, optimise resources and identify trends in building use.
For example, if part of a building is unoccupied, and will be for some time, the sensors can highlight to the building management system that this is the case, and can automatically adjust ventilation and lighting systems. In a warehousing environment, automated dock door opening can ensure the efficiency of its operation, while in an office environment, the IoT can be applied to access control during specific operating hours.
Data analytics
Decisions based on real time data as well as data collected over time can be vital in optimising the use of a building. Facility managers can use real time and predictive data to accurately decide on how to enhance the occupant’s experience, improve the efficiency of the building and reduce costs.
For example, if large parts of a building are unused at a specific date or time, it may indicate to the facilities management that there is an opportunity for this area to be let out to another business, which can significantly improve the building’s profitability.
Artificial intelligence and automation
AI and automation are helping optimise facilities management and allow for intelligent decision making as mentioned before. However, AI can also form part of the process of building management by handling routine enquiries, which frees up facilities management staff to focus on complex tasks.
Automation in terms of occupant invoicing, and other back office functions can also help improve efficiency and reduce errors in billing.
In addition, AI can also analyse the building’s layout and suggest layout changes for optimised usage.
Benefits of technology in facilities management
There are significant benefits attached to using technology in facilities management, including:
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Improved safety- Using technology to facilitate access to a building can help reduce authorised entry, and can make the building safer for all occupants. Not only this, but security systems can be set up to allow access to only certain parts of the building, and can help alert the authorities if someone attempts to gain entry without authorisation.
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Sustainability- Using technology to operate a smart building will reduce its carbon footprint. Not only this, but it will help to lower energy bills which can make for a more profitable business. The ability of AI to identify trends in energy management can also help to suggest to the facilities manager how to optimise the building to ensure the carbon footprint is kept as low as possible in the longer term.
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Occupant comfort- By automating heating, lighting and ventilation in predefined areas, multiple occupants can be made to feel comfortable, leading to a better experience.
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Improved efficiency- By allowing the facilities management team to focus on more complex and strategic tasks, this will further improve the efficiency of the facility.
In essence, technology will continue to form a large part of facilities management. Therefore, knowing how to utilise it for the greater good will significantly benefit anybody looking to work in facilities management.